At Clobella, your privacy is a priority. This policy explains how we collect, use, and protect your personal data when you interact with our website, platform, products, and services. We are committed to ensuring your personal data is handled responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Part 1 – General Information
1. Who We Are
Clobella is the data controller responsible for the processing of your personal data. If you have any questions or concerns, you can contact us at:
📧 Email: hello@clobella.io
🏢 Address: Visionary Tech Corp Limited, 85 Great Portland Street, London, W1W 7LT
2. What Personal Data We Collect
We may collect the following types of data depending on how you interact with us:
Basic contact information: name, email address, phone number
Account details: username, password (encrypted), preferences
Purchase and payment information: billing address, payment method (processed securely by third-party payment providers)
Technical data: IP address, browser type, device information, operating system, referral URLs, and interactions with our website
Usage data: pages visited, time spent, features used, and user journey analytics
Marketing preferences: opt-ins, open rates, and click-through data from emails
User-generated content: product reviews, customer support inquiries, uploaded files or data (if any)
We do not knowingly collect any special category data (e.g., health, racial or ethnic origin, religious beliefs) unless you voluntarily provide it.
3. How We Collect Your Data
We collect data through:
Direct interactions: when you fill out forms, sign up for an account, make a purchase, or contact us
Automated technologies: cookies, pixels, tags, and server logs during your website and app visit
Third-party integrations: such as payment providers or social media platforms (if you log in or interact with us via those channels)
4. Why We Process Your Data
We use your data to:
Deliver and maintain Clobella’s services and platform
Fulfill orders and manage subscriptions
Respond to inquiries and provide customer support
Improve our services and develop new features
Personalize your experience on our website or platform
Send marketing and promotional materials (only with your consent)
Ensure the security and integrity of our systems
Comply with legal obligations or defend legal claims
5. Legal Basis for Processing
Under GDPR, we process your personal data on one or more of the following legal bases:
Contract – when processing is necessary to fulfill a service you’ve requested (e.g., placing an order)
Consent – for email marketing and cookies (you can withdraw consent at any time)
Legal obligation – when required to comply with a law
Legitimate interests – for internal analytics, fraud prevention, or platform improvement (unless those interests are overridden by your rights)
6. How We Share Your Data
Clobella may share your data with:
Trusted service providers (e.g., payment processors, hosting services, email platforms)
Analytics and advertising partners (in pseudonymized or anonymized form)
Legal authorities when required by law or in connection with legal claims
Business partners only with your explicit permission or in aggregate, non-identifiable form
All service providers are contractually obligated to comply with data protection laws and process your data only as instructed by Clobella.
7. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, including:
European Commission adequacy decisions
Standard Contractual Clauses (SCCs)
Binding Corporate Rules (if applicable)
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
Legal, tax, or regulatory compliance
User account and subscription management
Customer support and service continuity
Once no longer needed, your data will be securely deleted or anonymized.
9. Cookies and Tracking
Clobella uses cookies and similar tracking technologies to:
Enable core site functionality
Analyze site usage and performance
Personalize content and recommendations
Deliver relevant advertisements (if you opt in)
You can manage or withdraw your cookie preferences anytime via our [Cookie Settings page/link].
Part 2 – Your Rights as a Clobella User
As a data subject under GDPR, you have the following rights:
1. Right to Access
You can request a copy of the personal data we hold about you.
2. Right to Rectification
You can request corrections to any inaccurate or incomplete personal data.
3. Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal data when it’s no longer necessary, or you’ve withdrawn consent.
4. Right to Restrict Processing
You can request that we limit how we use your data in certain circumstances (e.g., while verifying accuracy).
5. Right to Data Portability
You may request a copy of your data in a structured, machine-readable format to transfer it elsewhere.
6. Right to Object
You can object to processing based on our legitimate interests or to direct marketing communications.
7. Right to Withdraw Consent
If we process your data based on consent, you can withdraw it at any time without affecting prior processing.
To exercise any of these rights, please email privacy@clobella.io with your request. We may need to verify your identity before processing it.
Additional Information
Newsletter & Marketing Communications
If you subscribe to Clobella’s newsletter or promotional updates, we’ll use your email to send occasional news, offers, and tips. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.
Children’s Privacy
Clobella’s services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has submitted personal data to us, we will delete it immediately. If you believe this has occurred, please contact us at privacy@clobella.io
Security of Your Data
We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss. This includes encrypted storage, secure payment processing, access controls, and regular security reviews.
Changes to This Policy
We may update this privacy policy from time to time to reflect legal, technical, or business developments. When we do, we’ll post the updated version on our website and update the “last updated” date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Us
If you have questions, concerns, or complaints regarding this privacy policy or how Clobella handles your data, you can reach us at:
Email: privacy@clobella.io
Address: 86 Great Portland Street, London, W1W 7LT
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.